Last Updated: March 23, 2026
Introduction
StemX Group, LLC and its affiliated entities (“StemX,” “Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.stemxgroup.com (the “Website”), and when you interact with us online or through related services.
By accessing or using this Website, you agree to this Privacy Policy. If you do not agree, please do not use our Website.
Scope of This Policy
This policy applies to information we collect:
• On this Website
• In email, text, and other electronic communications between you and us
• Through forms, intake submissions, or service inquiries
• Through cookies and tracking technologies
• Through third-party tools integrated into our Website
This policy does not apply to:
• Information collected offline or through separate clinical systems
• Information collected by third-party websites or services not controlled by StemX
Important Health Information Disclaimer
StemX provides healthcare-related services in partnership with licensed medical providers.
• Information submitted through this Website may include health-related information
• This Website is not intended to replace medical advice or clinical care
• Submission of information through the Website does not create a provider-patient relationship
Where applicable, protected health information (PHI) is handled in accordance with HIPAA and applicable healthcare privacy laws by licensed providers.
Information We Collect
We may collect the following categories of information:
- Personal Information
• Name
• Email address
• Phone number
• Mailing address
• Date of birth (if provided) - Health-Related Information (if submitted)
• Symptoms or conditions
• Treatment interests (e.g., regenerative medicine inquiries)
• Medical history voluntarily provided - Technical & Usage Information
• IP address
• Browser type
• Device information
• Pages visited and time spent - Sensitive Personal Information
Under California law, this may include:
• Health-related data
• Precise geolocation (if enabled)
How We Collect Information
We collect information:
• Directly from you (forms, inquiries, contact submissions)
• Automatically (cookies, analytics tools)
• From third-party partners (e.g., scheduling tools, marketing platforms)
Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve Website functionality
• Analyze traffic and usage patterns
• Support marketing and advertising efforts
You may control cookies through your browser settings.
California users may opt out of certain tracking (see Your Privacy Rights below).
How We Use Your Information
We use your information to:
• Provide services and respond to inquiries
• Coordinate care with partner providers
• Improve Website functionality and user experience
• Communicate with you (appointments, updates, marketing)
• Comply with legal obligations
• Protect against fraud or misuse
We do not sell your personal information for monetary value.
Disclosure of Information
We may share your information with:
- Service Providers
• IT and hosting providers
• Marketing platforms
• Scheduling and CRM systems - Healthcare Partners
• Licensed providers involved in your care
• Partner practices under our MSO model - Legal & Compliance
• To comply with laws, regulations, or legal requests
• To protect rights, safety, or property - Business Transfers
• In connection with mergers, acquisitions, or asset sales
Data Retention
We retain personal information:
• As long as necessary to fulfill the purposes outlined in this policy
• As required by law (including healthcare record requirements)
• Based on business and operational needs
Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
• Secure servers and encryption practices
• Access controls
• Vendor compliance standards
However, no system is completely secure, and transmission of information is at your own risk.
Your Privacy Rights (California – CCPA/CPRA)
If you are a California resident, you have the right to:
- Right to Know
Request details about:
• Categories of personal information collected
• Sources of information
• Business purpose for collection
• Third parties with whom information is shared - Right to Delete
Request deletion of your personal information (subject to legal exceptions) - Right to Correct
Request correction of inaccurate information - Right to Opt-Out of Sale/Sharing
We do not sell personal information, but you may opt out of cross-context behavioral advertising. - Right to Limit Use of Sensitive Information
You may request limits on how sensitive personal information is used. - Non-Discrimination
You will not be discriminated against for exercising your rights.
How to Exercise Your Rights
You may submit requests by:
• Email:privacy@stemxgroup.com
• Website: Contact form
• Phone: (optional but recommended)
We will respond within 45 days as required by law.
We may need to verify your identity before processing requests.
Children Under 13
Our Website is not intended for children under 13. We do not knowingly collect personal information from children.
Third-Party Services
Our Website may include links to third-party services. We are not responsible for their privacy practices.
International Users
If you access this Website outside the United States, your information may be transferred and processed in the U.S.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
For questions or concerns, contact:
StemX Group, LLC
Email:privacy@stemxgroup.com
Website:www.stemxgroup.com